DECEMBER - FEBRUARY 19GOVERNMENT CIO OUTLOOKon over 4,000 front-line units, and serves over 4.5 million people. The NCR CAD2CAD interoperability participation will increase from 8 to 12 departments within the next one and a half years. "Enhancing citizen safety while ensuring field responders have the right information at the right time during emergencies is at the heart of our operations," says Lori Preuss, CPE, Director of Business Development and Project Management, EDC. "At EDC, the client-centric business model creates focus on the continual enhancement of the platform and upgrades to the core of NG-CAD-X to satisfy emerging use cases and SOPs. The hub allows command staff, real-time crime information centers, and the PSAP to experience improved response times. Additionally, it provides enhanced regionwide situational awareness for all on the hub."For instance, it played a crucial part in a mission by the Denver Police Fugitive Unit where one of the officers got injured when shots were exchanged while trying to apprehend a fugitive. Using the integrated CAD system, the city could dispatch the closest available medic unit, which happened to be in their neighbor's jurisdiction. That unit was on scene with the injured officer in less than three minutes, effectively contributing to the officer's life-saving care and, ultimately, full recovery. It has also proven highly beneficial for emergency managers and incident commanders during large-scale, multi-agency emergencies. At the administrative level, NG-CAD-X provides stakeholders a command and control console with a bird's eye view of the exchange participant state, all active incidents by the jurisdiction in real-time as they unfold, and internal monitoring to decipher when a jurisdictional participant loses their network connectivity to the exchange or their CAD interface software won't respond to requests. An administrator can also self-administrate their CAD2CAD configuration of units, unit statuses, event types, and locations with the NG-CAD-X Admin Tool.EDC is constantly evolving and adding innovative technologies to the NG-CAD-X suite. "Integrating text, images, and videos from 911 calls directly into CAD can facilitate the swift sharing of vital information with field responders. This real-time insight, accessible seamlessly on their mobile data terminals, will eliminate the need for additional apps or programs," says Preuss. These initiatives illustrate EDC commitment to providing a next-generation CAD aligning with First Responder Network Authority (FirstNet) vision. NG-CAD-X is a secure, reliable, easy-to-use platform that shares critical information across platforms and jurisdictions to improve response time. Enhancing citizen safety while ensuring field responders have the right information at the right time during emergencies is at the heart of our operations
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