Everbridge has been recognized by GovCIO Outlook Magazine as "Top 10 Emergency Management Solution Companies - 2018" based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the GovCIO Outlook research and editorial team based on insights from an interview with Jaime Ellertson, Chairman & CEO.

Everbridge: Assuring Reliability in an Un-Predictable World

Jaime Ellertson, Chairman & CEO

The after -hours of 9/11 attack brought the world to a standstill with havoc raining down panic and fear on the streets of New York. Helplines were flooded with calls of terrified citizens enquiring on the whereabouts and well-being of their loved ones. Evidently, the primary cause of distress among the people was not just confined to an attack, but it was the fear of another imminent threat and the compromised sovereign security. Against this backdrop, NYC authorities struggled to contain the panic among the people without a reliable mode of communication to reach them on an individual level. These moments of crisis opened the eyes of the world to the power of communication and its ability in not just limiting the damage but averting the disaster altogether. Among the few who witnessed and realized this necessity first- hand, were the founders of Everbridge. Spurred out of the vision to provide safety to populations and businesses, Everbridge facilitates improved communication among the people to better respond during critical situations.

"Everbridge’s enterprise software applications automate and accelerate organizations’ operational response to critical events in order to keep people safe and businesses running without downtime"

Given the unpredictable nature of events like these and the implications they cause, the most optimal approach to survival is preparedness and the smart usage of the current resources – technology being the key. At the forefront of this pursuit, communication technology and connected devices have the largest influence given their effectiveness at enabling communication and information consumption during the time of distress. However, traditional enterprise solutions for critical communications have not kept pace with this increasingly digital world and the evolving threat landscape and considerably lack the scale and location awareness to reliably address the myriad of challenges associated with personal safety, business performance, and regulations. Everbridge bridges this gap through its solutions specifically engineered for modern critical communications and delivered as comprehensive, location-aware and contextual content.

Everbridge’s SaaS-based critical communications platform built on a secure, scalable and reliable infrastructure with multiple layers of redundancy enables the rapid delivery of critical communications, with near real-time verification over numerous devices and contact paths.

"Everbridge’s platform sent over two billion messages, offering the unique capability of reaching more than 200 countries and territories with secure delivery to over 100 different communication devices"

Everbridge’s enterprise software applications automate and accelerate organizations’ operational response to critical events for keeping people safe and businesses running without downtime. Everbridge’s platform is highly reliable during public threats such as active shooter situations, terrorist attacks or extreme weather conditions, as well as critical business conditions such as IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions. Today, more than 3,800 global customers rely on the company’s SaaS-based Critical Event Management platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes, and track progress on executing response plans.

Established as a trusted critical event management partner in the market, Everbridge has helped over thousands of corporations and communities since its inception. With unparalleled expertise gained over a period of developing the critical communications platform, Everbridge leverages its own product suite in its engagement with other critical business communications contexts. The company has developed an entire suite of enterprise applications, including the groundbreaking Safety Connection, to empower its customers in delivering location-aware and contextually relevant communications. The company serves a broad range of customers including a targeted set of individuals irrespective of geographical, cultural, linguistic, regulatory and technological differences. In 2017, Everbridge’s platform sent over two billion messages, offering the unique capability of reaching more than 200 countries and territories with secure delivery to over 100 different communication devices. The company’s critical communications and enterprise safety applications include Mass Notification, Incident Management, Safety Connection, IT Alerting, Visual Command Center, Crisis Commander, Community Engagement, and CareConverge, are easy-to-use and deploy, secure, highly scalable and reliable.

Varying data privacy regulations in Europe, content filters in China, limits on delivery volumes to comply with SPAM initiatives in the U.S., India, and Australia, carrier connectivity issues, all these make reliable global message delivery a challenge. Since no single delivery path is reliable in all countries or reliable all the time, the Everbridge platform is heavily invested in national long codes and local SMS short codes to improve the quality of delivery.

Everbridge’s software automates the key steps toward responding to a critical event. The platform aggregates threat data from third-party and internal sources so that customers can assess risk, and locate people in areas of threat and also alert the ones who can quickly respond. The platform then enables the customers to execute pre-defined processes based on the type of threat, providing them information about the point of contact and who to escalate to if a responder is not available. Furthermore, the platform can send out notifications and instructions via text, voice, and email varying in over 100 modalities and in 15 languages. The platform thereafter organizes conference bridges for people to collaborate and analyzes return messages. Automating these steps enables the completion of these steps quickly, reliably and on time especially when minutes often matter.

Among one of the successful endeavors of the company, Everbridge’s past contribution in helping the government manage mass protests stands out as a special case study of the company’s dexterity. As thousands of people were expected to descend on Washington, D.C., to rally in support of gun control and school safety measures in the wake of the deadly mass shooting at a high school in Parkland, Florida, managing those crowds was the primary focus of the District of Columbia Homeland Security and Emergency Management Agency (HSEMA). The HSEMA wanted to ensure a safe experience for demonstrators and residents alike. Using Everbridge’s Community Engagement platform, HSEMA created a mobile keyword for communicating with the crowds through social media and the local press. The platform enabled the District to encouraged activists in attendance to text MARCH24 to 888777 in order to receive important safety, traffic, and event alerts.

In mere three days, more than 15,000 people signed up for the alerts, powered by Everbridge where district officials sent two dozen notifications to subscribers. The timely texts included information pertaining to street closures, transit delays, weather updates, and reunification locations for missing persons. In addition to the alerts, the United States Park Police also leveraged the Everbridge platform to solicit anonymous text message tips from attendees. Among the tips received by law enforcement was a report of a duffel bag left unattended near the demonstration, and the need for a medic. In both cases, nearby officers were dispatched to the locations to investigate. Dr. Chris Rodriguez Director, DC, HSCMA, said, “Using an event keyword made it easy for attendees to sign up. The ability to push notifications directly to thousands of mobile phones allowed us to send important event, safety, and transit information before, during, and after the rally.” DC officials had also used Everbridge’s event keyword and alerts for other large gatherings in the area, including the 2017 Presidential Inauguration, Pope Francis’ visit to the city in 2015, and the annual Fourth of July celebrations at the National Mall.

With an ever-growing expertise in operational response to critical events, Everbridge is all set to take on the next generation of challenges further on its journey. Keeping communication technology at the forefront, the company takes on the battle against the unpredictable endangerment brought on by global calamities while serving as the protector against such unfortunate occurrences.

- Ashwani Kumar
November 28, 2018

Company
Everbridge

Management
Jaime Ellertson, Chairman & CEO

Description
Provides critical event management and enterprise safety applications that automate and accelerate an organization’s operational response to critical events

Everbridge News

Everbridge 360™ Revolutionizes the Management of Critical Events with Industry’s Most Comprehensive and Unified Interface

Everbridge unveils its most powerful, integrated dashboard for automating and simplifying the management of critical events across its market-leading product portfolio

DALLAS - Everbridge, Inc. announced the launch of Everbridge 360™ at the prestigious Global Security eXchange (GSX) conference in Dallas, TX. Everbridge 360 empowers organizations to more effectively manage critical events, minimize communication delays, and improve overall operational resilience through the industry’s most advanced and unified dashboard.

“At Everbridge, our mission is to ensure the safety of people and continuity of organizations in the face of critical events,” said David Wagner, Chief Executive Officer at Everbridge. “With Everbridge 360, we are taking resilience to the next level, providing our customers with a new, unified interface for streamlining critical event response – enabling organizations to know earlier, respond faster, and improve continuously to any crisis, business disruption, or IT incident.”

Everbridge 360™ integrates the company's Risk Intelligence, Communications, Collaboration, and Coordination functionalities into a unified, contemporary platform, streamlining operations and simplifying user interactions. This consolidation introduces the industry's most comprehensive, cohesive perspective, offering unmatched intelligence and innovative tools for efficiently managing crucial events. Through its optimized user interface and streamlined workflows, Everbridge clients can enjoy a range of advantages, including:

1. Decreased Mean Time to Communication: Everbridge 360 expedites critical communication and operational incident response procedures, ensuring that vital information promptly reaches the appropriate individuals, thereby reducing response times during vital events.

2. Expedited Onboarding for New Users: The enhanced features and user-friendly interface of Everbridge 360 facilitate quicker onboarding for new users, enabling organizations to fully harness the platform's capabilities from the outset.

3. Reduced Errors in Communication: Everbridge 360 diminishes the potential for communication errors, thereby enhancing accuracy and dependability during crucial situations.

Everbridge 360™ will be accessible to the public later this month. Organizations that participated in the early adopter program for Everbridge 360 provided the following feedback:

“Everbridge 360 is intuitive and a game changer for bringing discipline to the critical event management process. The new interface dramatically reduces training time for getting our resilience response activated,” stated a multinational aerospace and defense technology company.

Other early adopters, including a leading global advertising and digital marketing organization, said, “Everbridge 360 sets a new benchmark for efficiency. The streamlined platform intuitively blends power and simplicity, presenting critical information in an accessible, all-in-one manner, and empowering us to make swift and accurate decisions in the heat of the moment.”

Bryan Barney, Chief Product Officer at Everbridge stated, “Everbridge 360 represents our relentless dedication to empowering customers to anticipate, prepare for, mitigate, respond to, and recover from critical events using intelligent automation technology. As a company committed to keeping people safe and organizations running, the launch of Everbridge 360 is a testament to our commitment to delivering cutting-edge solutions that transform how best-in-resilience enterprises ensure duty of care, business continuity, and IT uptime.”

“Organizations are looking for an all-encompassing platform that boosts their ability to manage critical events and remain resilient in the face of a crisis,” said Rain Chiang, analyst at Verdantix. “Everbridge has introduced an enhanced user experience on a unified platform that expedites communications creation, reduces manual entry and opportunity for errors, while increasing time to value.”

Everbridge 360 aids organizations in optimizing their response efforts and attaining a higher level of resilience by eliminating navigation delays and streamlining message activation. It enables users to seamlessly transition between applications within the Everbridge ecosystem, providing a unified experience that ensures faster, more precise, and reliable responses and communications.

Key Enhancements in Everbridge 360 include:

1. Redesigned User Interface: Everbridge 360 offers an aesthetically pleasing, intuitive, and user-friendly interface.

2. Streamlined Workflows: Experience the benefits of streamlined communications and simplified processes with Everbridge 360.

3. Customizable Critical Event Configuration: Tailor critical events to match your organization's specific requirements and leverage Everbridge's predefined event categories for seamless incident response in any situation.

4. Enhanced Platform Experience: Effortlessly switch between Visual Command Center (VCC) and Everbridge Suite (EB Suite), unlocking the full potential of both with Everbridge 360.

5. Improved Features: Everbridge 360 introduces new features to facilitate faster communication and reduce errors. Optimized features make onboarding a seamless process, ensuring a smooth start.

The GSX conference offers attendees an excellent opportunity to witness live demonstrations of Everbridge 360 and experience firsthand how the platform can enhance organizational resilience. We warmly invite you to visit Booth #1933 to engage with our experts, explore the features, and discover how Everbridge 360 can elevate your organization's security and operations.

Everbridge Acquires Infinite Blue, a Leader in Enterprise Business Continuity Solutions

Acquisition adds best-in-class business continuity technology and services to the market-leading Everbridge 360 platform, providing organizations with the most comprehensive, end-to-end resilience solution for gaining clarity and control early over any disruption

BURLINGTON, MA – Everbridge, Inc., the global leader in critical event management (CEM) and national public warning software solutions, today announced the acquisition of Infinite Blue, a global leader in business continuity solutions. The acquisition will provide Everbridge customers with the industry’s most comprehensive and collaborative platform for automating and streamlining critical incident planning, response, and recovery, thus mitigating impacts on operations, assets, people, and customers.

“We are thrilled to welcome the Infinite Blue team and technology to Everbridge,” said David Wagner, Chief Executive Officer of Everbridge. “At a time when the risk environment is growing more complex and volatile, we continue to invest in new ways to help our customers achieve the highest levels of enterprise resilience at scale. Integrating Infinite Blue’s technology with our Everbridge 360 platform enhances our ability to provide comprehensive, end-to-end enterprise resilience solutions to our customers. This acquisition underscores our commitment to helping organizations effectively prepare for, respond to, and recover from critical events, ensuring minimal disruption and swift recovery.”

“As a long-time user of both Everbridge and Infinite Blue, I am excited about the potential this acquisition brings to our organization,” said a multinational financial services company. “The integration of Infinite Blue’s robust business continuity technology with the Everbridge 360 platform creates a complete, end-to-end solution that will greatly enhance our ability to manage and mitigate disruptions. With this combined offering, we can streamline our planning, improve our incident response, and ensure a higher level of operational resilience.”

“This is very welcome news,” agreed a global travel technology company that uses both Everbridge and Infinite Blue. “We are confident that merging Infinite Blue’s business continuity solutions with Everbridge 360 will significantly boost our resilience capabilities to navigate any crisis that should impact our business and people.”

Infinite Blue’s BC in the CloudTM and CenariTM; solutions are used worldwide by more than 500,000 users and serve four of the Fortune 10 companies. The integration of these technologies with the Everbridge 360 platform offers an end-to-end solution for managing and mitigating disruptions at scale. Organizations can leverage the out-of-the-box modules from Infinite Blue to support each phase of the resiliency life cycle, from identifying risks to executing recovery efforts, all within a single, unified platform.

“We are excited to provide our customers with access to the Everbridge 360 platform and extend the reach of BC in the Cloud and Cenari to a broader audience,” said Frank Shultz, CEO of Infinite Blue. “Our combined solution will empower organizations to not only prepare for but also thrive in the face of disruptions, maintaining operational continuity and resilience. Together, our organizations will offer a distinct combination of technology, experience, and insights that we believe are the most complete, end-to-end solution in the industry for empowering resilience.”

Together, our organizations will offer a distinct combination of technology, experience, and insights that we believe are the most complete, end-to-end solution in the industry for empowering resilience.”

In the Forrester Wave™: Business Continuity Management Software report, the most recent to evaluate business continuity management (BCM) software providers, Forrester identified Infinite Blue as a Strong Performer offering “user-friendly features such as a crisis management dashboard that automatically creates dependencies and recovery objectives.” The report further highlighted Infinite Blue for “ease of use and the ability to make changes quickly and without services are strengths customers appreciated.”

Together with Everbridge, Infinite Blue will provide organizations the following benefits:

Flexible and Configurable Planning

“BC in the Cloud” provides highly flexible and configurable planning capabilities, enabling Everbridge customers to build and approve continuity plans with ease. The solution offers customizable templates based on best practices and industry standards, tailored to specific business functions, products, services, and technologies.

Enterprise Collaboration at Scale

The integrated solution enables teams everywhere to engage in both planning and response, so they are fully informed, invested and ready. Key stakeholders are informed instantaneously with automatic notifications tailored to their roles and needs.

Enhanced Incident Simulation and Response

Organizations can simulate real-world scenarios to prepare for actual incidents effectively. The centralized database acts as the nexus of information, providing accurate and updated data for informed decision-making during crises. The solution also supports live incident management, offering real-time insights and actionable data for quick and effective response.

Predictive and Proactive Incident Management

“Cenari” predicts the downstream impacts of incidents before they occur, generates a unique and dynamic response, and automatically triggers actions in business systems. This level of automation leads to fast, coordinated, and informed responses.

Thorough Risk and Dependency Analysis

The combined platform identifies recovery time objectives (RTOs) and dependencies across business elements, ensuring all critical functions and technologies are accounted for. It also pinpoints necessary resources, including specific skill sets and specialized equipment, to support recovery efforts.

Automated Approvals and Compliance

The integrated solution streamlines the approval process for assessments and recovery plans, ensuring all actions are tracked with full approval history for audit and regulatory compliance. This facilitates adherence to industry standards and regulations, providing detailed documentation and reports.

Continuous Improvement and After-Action Reporting

Post-incident analysis and after-action reports help identify opportunities for improvement, ensuring continuous enhancement of business continuity plans. The solution assigns and tracks action items to ensure improvement opportunities are followed through to completion.