FARO Software Solutions: Retrofitting Government Technology

With AI advancement and rapidly changing public expectations, the government is poised to either forge ahead or fall progressively behind the times. Technology can be a catalyst for trust, efficiency, and better citizen experiences in a government designed to serve the public. Yet modernization is rarely linear. Tight budgets, complex bureaucracies, and fragmented components can slow progress and raise risk. Agencies benefit from pragmatic innovators who understand government realities and can integrate technologies that deliver outcomes. With the right collaboration, agencies can reduce risk, strengthen trust, and draw greater value from IT investments—advancing a resilient public sector with meaningful impact for citizens.

Addressing this need is FARO Software Solutions, a product and technology partner that helps future-proof government IT by transforming legacy systems into modern, secure platforms. FARO’s approach centers on component-based design: combining known market components (e.g., hyperscale cloud, CRM, identity data platforms) with FARO solution components, proprietary IP, and unparalleled support. This composable model promotes faster delivery, lower risk, and reuse across programs, helping agencies operate smoothly and efficiently.

What sets FARO apart is a library of proprietary frameworks, applications, and reference architectures engineered for public-sector transformation. These assets align technology choices with the realities of procurement, compliance, and multivendor environments. By treating systems as pre-engineered assemblies of interoperable parts, FARO helps teams modernize operations while keeping focus on measurable citizen outcomes.

“We drive collaboration in complex government environments, making multiple vendors and systems work together smoothly to deliver scale and reliability,” says Mike Primavera, VP of operations.

This philosophy underpins every service. As a core offering, FARO designs cloud migration strategies that limit disruption through modular, low-risk upgrades, allowing agencies to continue vital work throughout the transition. The result is a maintainable, modern system landscape. FARO replaces brittle technologies to promote rapid innovation, automation, and data-informed decision-making that improve services.

Legacy systems built on older languages like COBOL and Natural often carry high maintenance costs. FARO systematically migrates these systems to FedRAMP-authorized platforms such as AWS GovCloud and Azure Government Cloud. Machine learning and automation extend the useful life of key capabilities pre- and post-migration, while secure cloud services reduce duplicated security and compliance spend. The component-based pattern supports incremental wins that compound over time.

With modern, secure platforms in place, FARO maps infrastructure improvements directly to service delivery. The company develops government-specific SaaS solutions—covering citizen services, grants, licensing, and compliance— while integrating with platforms like Salesforce and Microsoft to leverage existing license investments. Complex workflow and document management are embedded within CRM solutions, and AI-driven processing, analytics, and real-time dashboards help agencies make faster, more informed decisions.

Cybersecurity and data protection remain foundational. FARO helps agencies address rising threats by utilizing zero-trust architectures, robust encryption, and continuous monitoring, thereby strengthening defenses and ensuring compliance with federal and civilian standards. Security controls are treated as modular components that slot consistently across programs, advancing a repeatable posture.

Behind each solution is a strong partner ecosystem and a belief in the power of interoperability. Through deep alliances with cloud and software leaders—and careful curation of proven market components—FARO supports cohesive networks that scale, simplify operations, and direct more value to constituents. This component-first discipline shows up in the company’s impact across high-pressure public programs.

FARO’s track record speaks for itself, with a 100 percent success rate in its government practice. For example, a state agency distributing over $1.5 billion in COVID emergency grants faced manual bottlenecks after in-person work paused. FARO deployed a component-based grant management solution that replaced outdated manual steps with a streamlined digital portal. Results were immediate: the agency processed millions of applications in days, accelerating essential aid during a critical period.

With each engagement, FARO advances what’s possible through innovation, technical depth, and partnership— turning complex challenges into durable wins. The component model, supported by FARO’s IP and support, helps agencies modernize operations and deliver collaborative services that unlock their potential. Government modernization is moving from vision to reality, and FARO is making a tangible difference in people’s lives.