Alex Dizengof, CTO and Co-Founder, Carbyne Carbyne, a global leader in mission-critical contact center solutions, is revolutionizing the 911 industry by helping solve some of the biggest challenges facing the emergency communication centers (ECCs).
As one of the largest rich-data providers for emergency response centers, Carbyne delivers over 250 million data points per year within a unified platform. Our technologies enable emergency contact centers and select enterprises to connect with callers and connected devices through highly secure communication channels—without requiring a consumer app. With a mission to redefine emergency collaboration, Carbyne bridges the gap between people, enterprises, and governments, providing live, actionable data to improve efficiency, transparency, and ultimately help save lives.
According to the Pulse of 911 (a comprehensive report on the state of the industry released annually), 82% of 911 centers struggle with staffing shortages. When ECCs are not properly staffed, callers experience longer wait times, remaining staff have an increased workload, and there is the potential for slower response times to emergencies.
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Carbyne is on the forefront of technological advancements in the public safety arena. By utilizing AI - from automatic translation and transcription services to call triage to free up phone lines - we are able to provide faster help when people need it most.
Carbyne is utilizing AI in a variety of different applications to help ECCs overcome issues that delays help in an emergency, including staffing shortages.
Carbyne’s suite of AI powered applications, called AI-V, are built to address the industry's critical need to optimize resource allocation amidst staffing shortages. Each product in the AI-V Virtual Agent line leverages advanced AI-driven call handling, which enables ECCs to streamline both emergency and non-emergency interactions in order for staff to allocate resources based on emergency situations. The AI-V product line represents the next generation of virtual agents designed to help in ECCs manage call volumes with greater efficiency. Through seamless automation, AI-V is designed to enable emergency centers to achieve a dual benefit: enhanced call-handling capacity for different scenarios and improved operational efficiency.
