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Government CIO Outlook | Thursday, January 23, 2020
State Government has started to identify and create innovative programs to enhance citizen satisfaction levels, minimize the costs, and implement efficient operational procedures the emerging technological trends drive this innovative program platform.
FREMONT, CA: Adaptive security, citizen digital identity, and also multi-channel citizen engagements are considered as some of the top ten government technology trends that should be on the priority lists of government in helping the citizens over the next 12 to 18 months. The government can use the trends to engage stakeholders, demystify concepts, and also promote the discussion about the value to citizens and society.
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Adaptive security
Adaptive security approaches the threats risk, trust and security as ceaseless and adaptive procedures that anticipate and also mitigates continuously evolving cyber threats. It acknowledges that there is no perfect security and protection which needs to be adaptive, anywhere, everywhere at all the time.
The multi-channel citizen engagement platform
Governments that encounter the citizens on their terms and using the preferred channels, as in person, by using mobile devices through smart speakers, chatbots and also using augmented reality. This will, in turn, meet citizen expectations and also achieve program outcomes.
Digital product management
Substituting a waterfall project management program that has a poor track record of success, digital product management (DPM) comprises developing, monitoring, delivering, and refining and retiring the products or offerings for the business users or citizens. It helps the organizations to think differently and provides results quickly and sustainability.
Digital empowered workforce
A digitally enabled work ecosystem is linked to employee satisfaction, retention and also engagement. At present, the government lags other industries in this area. A workforce of self- managing teams need the training, technology and autonomy to work on the digital transformation initiatives.
XaaS
XaaS covers the complete range of IT services delivered in the cloud on a subscription basis. The XaaS model provides an alternative to legacy infrastructure modernization offers scalability and minimizes time to convey digital government services.
Agile
Digital government is not a set and forgets investment. The government must create an agile and responsive environment by adopting an agile-by-design approach, that is a set of and practices used to develop more agile systems and solutions which impact both the current and target states of the business, information and technical architecture.
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